Last Updated: 08/10/2025
Welcome to Maxobright’s Orders & Shipping policy. Below you’ll find all the details about how your orders are processed, shipped, and delivered so you know exactly what to expect when you shop with us.
1. Order Processing
- Once your order is placed and payment is confirmed (for prepaid orders) or verified (for COD), we begin processing your order within 1-2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Occasionally, certain products may have a longer processing time due to special production lead times. If this applies, we’ll notify you via email or SMS.
2. Shipping Methods & Courier Partners
- We ship using trusted courier partners and logistics services to ensure your order arrives safely.
- Available shipping options (Standard / Express) will be shown at checkout.
- For Cash on Delivery (COD), where available, extra COD charges (if any) will be displayed before you place the order.
3. Delivery Timeframes
| Order Type | Estimated Delivery Time |
|---|---|
| Standard Domestic (within India) | 3-7 business days* |
| Express Domestic | 1-3 business days* |
| International Orders | 10-21 business days*, depending on destination and customs clearance |
“Business days” exclude Sundays and public holidays. Delivery times may vary based on your location, courier partner, and local conditions.
4. Shipping Costs
- Shipping costs are calculated based on the destination address, weight/dimensions of the package, and the shipping option you select at checkout.
- For pre-paid orders above a certain value (e.g. ₹1 lakhs / or equivalent), we may offer free shipping or reduced shipping fees in certain zones.
- For international orders: charges, taxes, or customs duties may apply, and those are the responsibility of the customer unless otherwise stated.
5. Tracking Your Order
- After your order is dispatched, you will receive a shipping confirmation email or SMS with a tracking number.
- You can track your parcel on the courier’s website or via a link provided in your order history on our site.
- If you don’t receive tracking info within [1-2 days] after dispatch, feel free to reach out to our support team.
6. Delivery Issues & Missed Attempts
- If the courier tries to deliver and you’re not available, they may leave a notice or attempt to contact you. Please ensure your delivery address and contact number are correct and accessible.
- If delivery fails due to incorrect address or non-availability, additional delivery charges may apply for re-delivery.
- Please inspect the package at the time of delivery. If you notice obvious damage, take a picture and report it immediately both with the courier and to Maxobright.
7. Damaged, Missing, or Incorrect Items
- If your order arrives with damage, missing parts, or incorrect items, please inform us within 48 hours of delivery.
- Keep all packaging and product materials as they may be required for claim with the courier.
- We’ll arrange for a replacement, return, or refund as per your preference and based on the issue.
8. Cancellations & Changes
- You can cancel or modify your order before it has been dispatched by contacting support. Once the order is in transit, cancellations may not be possible.
- If a product you ordered is out of stock after purchase, we’ll notify you promptly and offer either a refund or option to choose another product.
9. International Shipping
- International deliveries may have additional customs clearance time, duties/taxes, or import fees depending on your country. These are not included in the product price or shipping fee unless explicitly mentioned.
- Delivery time for international orders depends on destination, courier partner, and customs.
10. Customer Responsibilities
- Provide accurate shipping address, PIN / ZIP code, contact number, and any special delivery instructions.
- Be available or have someone at the delivery address to receive the order.
- Check the product at delivery and report any damage immediately.
11. Policy Updates
- Maxobright reserves the right to make changes to this Orders & Shipping policy anytime. Changes will be effective immediately when posted on the site.
- Existing orders will be subject to the policy in effect at the time of purchase.
12. Contact Us
If you have any questions or concerns regarding your order or shipping, we’re here to help:
- 📧 Email: support@maxobright.com