Welcome to Maxobright’s Customer Service center. We are committed to helping you with anything you need — whether it’s a product question, order concern, or post-purchase support. Your satisfaction is our priority.
1. How We Can Help You
We provide support for:
- Order status, tracking, and delivery inquiries
- Returns, exchanges, and refunds
- Product setup, usage, or troubleshooting
- Warranty claims and replacement requests
- Pre-purchase guidance: product selection, comparisons, specifications
- Any other questions or feedback you may have
2. Contact Channels
We offer multiple ways to reach us — choose what works best for you:
| Channel | Details / How to Use |
|---|---|
| Drop us a message at support@maxobright.com. We aim to respond within 24 hours (business days). | |
| Live Chat / Chat Widget | Available on our website during working hours for real-time help. |
| Phone / Call Support | Call us at [Available soon] between [Support Hours, 10 am – 6 pm IST |
| Help Desk / Support Ticket | Use our support portal or ticket system (if you have one) for detailed or ongoing issues. |
| Social Media | You can also message us via our official social profiles — we monitor them regularly. |
3. Response Times & Expectations
- We aim to reply to all inquiries within 24 business hours .
- During peak times (sales, product launches, holidays), responses may take a bit longer.
- Live Chat messages are typically answered faster—within a few minutes when available.
4. Self-Service & FAQs
Many common questions are addressed in our FAQ and Help Center. Before contacting us, you may find your answer in:
- Payment, pricing, and billing queries
- Order & shipping details
- Returns, cancelations, and exchanges
- Product specifications, usage, and compatibility
Using self-service helps you get quick answers and frees up our team to handle more complex issues.
5. Returns, Replacements & Warranty
- If you receive a damaged, incorrect, or defective item, notify us within 48 hours of delivery with photos and order details.
- We will assess the issue and offer options for replacement or refund.
- Warranty and support policies vary by model — check your product documentation or contact us for specifics.
6. Feedback & Improvements
Your feedback helps us grow. If you’d like to share your experience, suggestions, or compliments, please reach out. We monitor feedback closely and use it to improve our products and support.
8. Tips Before Contacting Us
- Have your order ID/invoice number ready.
- If possible, attach photos of any issue (damage, error screens, etc.).
- Include relevant details: product model, purchase date, issue description.
- Be descriptive but concise — this helps us resolve faster.
9. Our Commitment to You
At Maxobright, we believe good customer service is not just support — it’s building trust. We promise:
- Courteous and respectful interactions
- Honest guidance on products & policies
- Accountability — we’ll own up to mistakes and correct them
- Continuous improvement: we learn from each customer to serve better tomorrow